Shipping Policy


Shipping Policy

At Kitchmora.store, we aim to deliver your orders quickly, safely, and efficiently across Pakistan. Please read the details below to understand how we handle shipping and delivery.

1. Delivery Coverage

We deliver nationwide within Pakistan, including:

  • Punjab
  • Sindh
  • Khyber Pakhtunkhwa
  • Balochistan
  • AJK & GB

Deliveries are made through trusted courier partners to ensure safe and timely delivery.

2. Delivery Time

Estimated delivery times:

  • Major Cities: 3 – 5 working days
  • Other Cities / Remote Areas: 4 – 7 working days

Delivery times may vary depending on:

  • Weather conditions
  • Courier workload
  • Public holidays
  • Product availability

We always strive to deliver your order as quickly as possible.

3. Shipping Charges

Shipping charges may vary based on:

  • Product weight & size
  • Delivery location
  • Ongoing store promotions

Any applicable delivery charges will be shown at checkout before you complete your order.

4. Order Processing Time

  • Orders are processed within 24–48 hours after confirmation.
  • Cash on Delivery (COD) orders may require phone verification.
  • Orders placed on weekends or public holidays are processed on the next working day.

5. Cash on Delivery (COD) Policy

  • COD is available across most areas of Pakistan.
  • Please keep the exact amount ready at the time of delivery.
  • Repeated refusal or fake COD orders may result in restriction of COD service or cancellation of future orders.

6. Order Tracking

Once your order is dispatched, you may receive:

  • Tracking ID
  • Courier name
  • Tracking link, if available

You can track your shipment through the courier's tracking portal.

7. Delivery Attempts

Courier riders usually make 2 delivery attempts.

If you miss both attempts:

  • The parcel may be returned to us.
  • You may need to pay re-shipping charges to have it sent again.

8. Damaged or Missing Items

If your order arrives:

  • Damaged
  • Defective
  • Missing items

Please contact us within 24 hours of delivery.

📞 0317-6554361
📧 kitchmora.store@gmail.com

We may require photos or videos as proof for verification.

9. Incorrect Address / Failed Delivery

If a parcel cannot be delivered due to:

  • Wrong or incomplete address
  • Customer not being available
  • Phone switched off or unreachable

KitchMora is not responsible for delays caused by these circumstances. Additional shipping fees may apply for re-delivery.