Refund policy

Last updated: August 11, 2026

At KitchMora, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we're here to help.

Returns

You may request a return within 7 days of receiving your order if:

• The product arrived damaged or defective.
• You received the wrong product.
• The product is unused and in its original condition and packaging.

To request a return, please contact us within 7 days of delivery and provide your order number along with clear photos or videos of the product.

Non-Returnable Items

We cannot accept returns for products that:

• Have been used, damaged, or altered by the customer.
• Are missing their original packaging or accessories.
• Are returned after the 7-day return period.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method. Processing time may vary depending on the payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. We may request photos or a short video to verify the issue, and we will work with you to provide an appropriate replacement or refund.

Return Shipping

If the return is due to a defective, damaged, or incorrect product, KitchMora will cover the reasonable return shipping cost.

For returns due to a change of mind or other customer-related reasons, return shipping costs may be the customer's responsibility.

How to Contact Us

For return or refund requests, please contact us with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

We reserve the right to refuse a return or refund if the product does not meet the conditions outlined above.

Thank you for shopping with KitchMora!