Calista Stone-Salt & Pepper Set
Calista Stone-Salt & Pepper Set
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Bring a refined, natural touch to your dining table with the Ivora Stone™ Salt & Pepper Shaker Set. Featuring a smooth stone-inspired finish paired with a warm wooden base, this elegant set blends organic aesthetics with everyday functionality.
Its clean, minimalist design makes it a beautiful addition to modern kitchens, dining tables, cafés, and restaurants. The sturdy construction is designed for everyday seasoning, while the matching wooden stand keeps both shakers neatly organized and easy to access.
Key Features
- Stone-inspired premium finish
- Natural wooden serving base
- Elegant and minimalist design
- Durable construction for everyday use
- Convenient salt & pepper pairing
- Perfect for dining tables and kitchen counters
- Easy to clean and maintain
Natural texture. Timeless elegance.
Shipping Policy
Shipping Policy
Shipping Policy
At Kitchmora.store, we aim to deliver your orders quickly, safely, and efficiently across Pakistan. Please read the details below to understand how we handle shipping and delivery.
1. Delivery Coverage
We deliver nationwide within Pakistan, including:
- Punjab
- Sindh
- Khyber Pakhtunkhwa
- Balochistan
- AJK & GB
Deliveries are made through trusted courier partners to ensure safe and timely delivery.
2. Delivery Time
Estimated delivery times:
- Major Cities: 3 – 5 working days
- Other Cities / Remote Areas: 4 – 7 working days
Delivery times may vary depending on:
- Weather conditions
- Courier workload
- Public holidays
- Product availability
We always strive to deliver your order as quickly as possible.
3. Shipping Charges
Shipping charges may vary based on:
- Product weight & size
- Delivery location
- Ongoing store promotions
Any applicable delivery charges will be shown at checkout before you complete your order.
4. Order Processing Time
- Orders are processed within 24–48 hours after confirmation.
- Cash on Delivery (COD) orders may require phone verification.
- Orders placed on weekends or public holidays are processed on the next working day.
5. Cash on Delivery (COD) Policy
- COD is available across most areas of Pakistan.
- Please keep the exact amount ready at the time of delivery.
- Repeated refusal or fake COD orders may result in restriction of COD service or cancellation of future orders.
6. Order Tracking
Once your order is dispatched, you may receive:
- Tracking ID
- Courier name
- Tracking link, if available
You can track your shipment through the courier's tracking portal.
7. Delivery Attempts
Courier riders usually make 2 delivery attempts.
If you miss both attempts:
- The parcel may be returned to us.
- You may need to pay re-shipping charges to have it sent again.
8. Damaged or Missing Items
If your order arrives:
- Damaged
- Defective
- Missing items
Please contact us within 24 hours of delivery.
📞 0317-6554361
📧 kitchmora.store@gmail.com
We may require photos or videos as proof for verification.
9. Incorrect Address / Failed Delivery
If a parcel cannot be delivered due to:
- Wrong or incomplete address
- Customer not being available
- Phone switched off or unreachable
KitchMora is not responsible for delays caused by these circumstances. Additional shipping fees may apply for re-delivery.
Return and Exchange policy
Return and Exchange policy
At KitchMora.store, we aim to ensure a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions outlined below.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
- The product is damaged or defective
- You received the wrong item
- The product is not as described
- The product is incomplete (missing accessories or parts)
- The item is unused and in its original packaging
2. Timeframe for Request
To qualify for a return or exchange:
- You must notify us within 24 hours of receiving the product
- The product must be returned within 7 days of approval
- Products returned without prior approval will not be accepted
Late requests may not be eligible.
3. How to Request a Return or Exchange
Contact our support team to initiate the process:
📞 0317-6554361
📧 kitchmora.store@gmail.com
Please provide:
- Order number
- Your name and contact number
- Reason for return/exchange
- Photos or videos showing the issue, if applicable
Our team will review your request and respond within 24–48 hours.
4. Return & Exchange Process
Once your request is approved:
- You will receive instructions on how to return the product.
- The item must be packed securely in its original packaging.
- Once inspected and verified, we will process:
- Exchange for the same product
- Exchange for another product (price difference applies)
- Store credit, if preferred
5. Shipping Costs
- If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost.
- If the return is due to customer preference, the customer must pay the return shipping cost.
Shipping fees are non-refundable unless the error is ours.
6. Non-Returnable Items
The following items cannot be returned or exchanged:
- Used or damaged items not caused by delivery
- Items without original packaging or tags
- Clearance/sale items
- Customized or personalized products
- Personal care or hygiene products
7. Condition for Acceptance
Products must be returned in:
- Original packaging
- Original condition (unused, unworn, undamaged)
- With all original accessories, manuals, and tags
Items not meeting these conditions may be rejected.
8. Order Cancellation
- Orders can be canceled before dispatch.
- Once dispatched, cancellation is not possible; you must apply for a return/exchange after delivery.
9. Contact Us
For any questions regarding returns or exchanges, please contact us:
📞 0317-6554361
📧 kitchmora.store@gmail.com
We’re here to help and ensure your satisfaction.
